Terms and Conditions

Beyond The Bell – Terms & Conditions

Effective Date: April 2025

Welcome to Beyond The Bell! By enrolling your child in our program, you agree to the following **Terms & Conditions**. Please read them carefully.  

1.. General Information

- **Beyond The Bell** is a school holiday program designed for primary school-aged children.  

- Programs run at selected locations and are subject to availability.  

- All bookings must be made in advance through our official website.  

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2. Bookings & Payments

- Full payment is required at the time of booking to secure your child’s spot.  

- Bookings are non-transferable to other children without prior approval.  

- Payment confirms acceptance of these Terms & Conditions.  

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3. Cancellations & Refund Policy

- Cancellations with 14+ days' notice:

Full refund or credit for a future program.  

- Cancellations within 7 days: No refund, but a credit may be issued at our discretion.  

- Cancellations due to illness: A doctor’s certificate may be required for a credit.  

- Program cancellations by Beyond The Bell: If a session is cancelled due to unforeseen circumstances, a full refund or alternative date will be offered.  

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4. Supervision & Safety 

- Beyond The Bell operates under strict supervision guidelines  and all staff hold valid Working With Children Checks (WWCC).  

- Children must follow safety rules and listen to staff instructions at all times.  

- Water activities: Parents must give written consent for their child to participate in water-based activities. Life jackets will be provided where required.  

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5. Health & Medical Conditions

- Parents must inform us of any medical conditions, allergies, or additional needs at the time of booking.  

- If a child requires medication during the program, it must be clearly labeled and given to staff with written instructions.  

- Beyond The Bell staff are trained in first aid, and parents will be contacted in case of illness or injury.  

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6. Behaviour Expectations

- We encourage a safe, respectful, and inclusive environment.  

- If a child repeatedly disrupts the program or behaves in a way that puts themselves or others at risk, we will contact the parent/guardian.  

- If behaviour does not improve, parents may be required to pick up their child early. No refunds will be issued in such cases.  

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7. Late Pick-Up Policy

- Pick-up is between **4:00 PM – 4:30 PM**. If a parent is running late, they must notify us as soon as possible.  

- The optional late-stay session (until 6:00 PM) must be booked in advance.  

- A late fee of **$2 per minute** may be charged for unplanned late pick-ups.  

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8. Photography & Media Release

- Photos and videos may be taken during the program for promotional purposes.  

- Parents can opt-out of photography consent at the time of booking.  

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9. Liability & Waiver

- While Beyond The Bell takes all necessary safety precautions, participation in activities is at the parent’s and child’s own risk.  

- Beyond The Bell is not liable for **loss, damage, or injury** sustained during the program, except in cases of negligence.  

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10. Changes to Terms & Conditions

- Beyond The Bell reserves the right to update these **Terms & Conditions** at any time.  

- Any changes will be communicated via our website.  

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By enrolling your child, you confirm that you have read and agree to these **Terms & Conditions**.  

📌 **For any questions, please contact:** hello@beyondthebell.com.au